I'm not sure why there are not many more reviews for this place as it is always busy (but not over crowded) when I go. They have been there for MANY years with the same staff. Being from NY, I've had my share of great bagels. This shop is not a NYC/Long Island bagel store but you can get a good bagel, sandwich, basic spreads (whitefish, chive/lox/veggie/plane cream cheese) and many low or no fat versions. They also have cookies, muffins, soda, juice and coffee. They do not have to-go type appetizing section that you would find in a NYC type bagel store (Lox -Nova and Belly, whole whitefish, sable, herring, onions/tomatoes, knishes, assorted salads, 1/2 gallon of milk/OJ, butter, etc....) Don't get me wrong, they do have lox, onions, tomatoes, tuna salad, cold cuts and other things for a sandwich but not in the typical appetizing case or pricing for "to-go" orders. I guess there's a small market for a traditional appetizing section in Kendall. The service is good and people are friendly. The fresh squeezed OJ is good!! The pricing of the bagels and spreads to-go are fair but the dine in prices are a bit higher but not unreasonable. Never had a bad experience either dine-in or to-go. Give it a try...MUCH better than the chain stores or what is sold in supermarkets!!